{"id":5205,"date":"2022-01-14T20:00:45","date_gmt":"2022-01-14T20:00:45","guid":{"rendered":"https:\/\/mirnet.com.bd\/?post_type=customer_support&#038;p=5205"},"modified":"2023-01-30T04:28:28","modified_gmt":"2023-01-30T04:28:28","slug":"escalation-matrix","status":"publish","type":"customer-supports","link":"https:\/\/mirnet.com.bd\/customer-supports\/escalation-matrix\/","title":{"rendered":"Escalation matrix"},"content":{"rendered":"\n<p>For any assistance, emergency, and regular call, the Client will contact the following stations or persons.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th><strong>Escalation Level<\/strong><\/th><th><strong>Position<\/strong><\/th><th><strong>Fault Monitoring &amp;<br>Management<\/strong><\/th><th><strong>Response time<\/strong><\/th><\/tr><\/thead><tbody><tr><td><\/td><td><\/td><td><\/td><td><\/td><\/tr><tr><td>1st<\/td><td>Central NOC<\/td><td>Phone:+8809601501511<br>Mobile: +8801730060200<br>E-mail : cnoc@mirnet.com.bd<\/td><td>24\/ 7<\/td><\/tr><tr><td>1st<\/td><td>Sylhet NOC<\/td><td>Phone:+8809601501568<br>Mobile: +8801730060201<br>Email: noc@mirnet.com.bd<\/td><td>24\/ 7<\/td><\/tr><tr><td>2nd<\/td><td>Sr. System Engineer(Infrastructure<br>&amp; Network Support)<\/td><td>Name: Kallol Das<br>Mobile:+8801730060229<br>E-mail: kallol@mirnet.com.bd<\/td><td>9 A.M\u201410 P.M<\/td><\/tr><tr><td>3rd   <\/td><td>Sr. System Engineer(Network<br>Planning &amp; System Solution)<\/td><td>Name: Tawfique Ahmed <br>Mobile:+8801730795770<br>E-mail: tawfique@mirnet.com.bd<\/td><td>9 A.M\u201410 P.M<\/td><\/tr><tr><td>4th                     <\/td><td> Assistant Manager(Network<br>Planning &amp; System Solution)<\/td><td>Name: Md. Shiplu Hossain<br>Mobile:+8801758136575<br>E-mail: shiplu@mirnet.com.bd<\/td><td>9 A.M\u201410 P.M<\/td><\/tr><tr><td>5th<\/td><td>Sr. Manager (Infrastructure<br>&amp; Network Support)<\/td><td>Name: Jakariea Al Rahi<br>Mobile:+8801730060222<br>E-mail: rahi@mirnet.com.bd<\/td><td>Business Hour<\/td><\/tr><tr><td>6th<\/td><td>Business Head<\/td><td>Name: S.M. Ataur Rahaman<br>Mobile:+8801759694737<br>E-mail: ataur@mirnet.com.bd<\/td><td>Business Hour<\/td><\/tr><tr><td><\/td><td><\/td><td><\/td><td><\/td><td><\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"featured_media":5594,"menu_order":0,"template":"","acf":[],"_links":{"self":[{"href":"https:\/\/mirnet.com.bd\/wp-json\/wp\/v2\/customer-supports\/5205"}],"collection":[{"href":"https:\/\/mirnet.com.bd\/wp-json\/wp\/v2\/customer-supports"}],"about":[{"href":"https:\/\/mirnet.com.bd\/wp-json\/wp\/v2\/types\/customer-supports"}],"version-history":[{"count":7,"href":"https:\/\/mirnet.com.bd\/wp-json\/wp\/v2\/customer-supports\/5205\/revisions"}],"predecessor-version":[{"id":6167,"href":"https:\/\/mirnet.com.bd\/wp-json\/wp\/v2\/customer-supports\/5205\/revisions\/6167"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mirnet.com.bd\/wp-json\/wp\/v2\/media\/5594"}],"wp:attachment":[{"href":"https:\/\/mirnet.com.bd\/wp-json\/wp\/v2\/media?parent=5205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}