For any assistance, emergency, and regular call, the Client will contact the following stations or persons.
| Escalation Level | Position | Fault Monitoring & Management | Response time | |
|---|---|---|---|---|
| 1st | Central NOC | Phone:+8809601501511 Mobile: +8801730060200 E-mail : cnoc@mirnet.com.bd | 24/ 7 | |
| 1st | Sylhet NOC | Phone:+8809601501568 Mobile: +8801730060201 Email: noc@mirnet.com.bd | 24/ 7 | |
| 2nd | Sr. System Engineer(Infrastructure & Network Support) | Name: Kallol Das Mobile:+8801730060229 E-mail: kallol@mirnet.com.bd | 9 A.M—10 P.M | |
| 3rd | Sr. System Engineer(Network Planning & System Solution) | Name: Tawfique Ahmed Mobile:+8801730795770 E-mail: tawfique@mirnet.com.bd | 9 A.M—10 P.M | |
| 4th | Assistant Manager(Network Planning & System Solution) | Name: Md. Shiplu Hossain Mobile:+8801758136575 E-mail: shiplu@mirnet.com.bd | 9 A.M—10 P.M | |
| 5th | Sr. Manager (Infrastructure & Network Support) | Name: Jakariea Al Rahi Mobile:+8801730060222 E-mail: rahi@mirnet.com.bd | Business Hour | |
| 6th | Business Head | Name: S.M. Ataur Rahaman Mobile:+8801759694737 E-mail: ataur@mirnet.com.bd | Business Hour | |