Escalation matrix

For any assistance, emergency, and regular call, the Client will contact the following stations or persons.

Escalation LevelPositionFault Monitoring &
Management
Response time
1stCentral NOCPhone:
+8809601501511
Mobile: +8801730060200
E-mail : cnoc@mirnet.com.bd
24/ 7
1stSylhet NOCPhone:
+8809601501568
Mobile: +8801730060201
Email: noc@mirnet.com.bd
24/ 7
2ndAssistant Manager (Infrastructure
& Network Support)
Name: Kallol Das Mobile:+8801730060229
E-mail: kallol@mirnet.com.bd
9 A.M—10 P.M
3rdSr. Manager (Infrastructure
& Network Support)
Name: Jakariea Al Rahi Mobile:+8801730060222
E-mail: rahi@mirnet.com.bd
Business Hour
4th
Sr. Manager (Network
Planning & System Solution)
Name: Shamim Ahmed Mobile:+01755631838
E-mail: shamim@mirnet.com.bd
Business Hour
5thBusiness HeadName: S.M. Ataur Rahaman Mobile:+8801759694737
E-mail: ataur@mirnet.com.bd
Business Hour

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